This is a good thought for transportation management system subscribers: What is the key to profitable TMS inclusion?
Anticipated answers to this might be: quality of the shipping technology, goals of the customer, environment, and fit. Curiously, however, the prosperity of shipping technology often comes down to one individual: the super user. TMS users realize that, though good project teams and innovative transportation management system technology can get virtually any TMS venture live, it’s the expertise and quality of the super user that makes the project productive for long-term supply chain management.
A super user or a power user is a general name that shipping technology suppliers have for the specific variety of TMS user. It’s the person inside the organization who best understands the technology and how it’s used for the shipper’s logistics management techniques. After the TMS vendor professionals are done and the transportation management system integration team has packed up, it’s the power user that keeps on with the shipping technology. When people encounter difficulties with the transportation management system, the super user is the one that everyone goes to.
Shipping companies who utilize TMS software have seen how great super users could bring on-line complex pool distribution with limited budget. Of course, other less prosperous experiences include how the TMS “faded” after the multi-million dollar installation team left and the power users weren’t able to even sustain standard transportation rate data operations. Changing company needs can result in a TMS delivering substandard findings, and without a successful power user this can cause the shipping technology to collapse. Regardless of progressive and cutting-edge design for a TMS, the shipping technology’s implementation success still significantly depends on the power user.
There is no model example in terms of describing a good TMS super user. Apart from quickly finding out how the shipping technology works, the power user might be anybody working in any area of supply chain management. They can have different education levels, can be either white collar or blue collar, young or old. They don’t need to be programmers or developers, though having an understanding of IT is valuable and they would have to be acquainted with using the software generally. Older TMS technology primarily had engineering type super users, but with modern TMS any logistics management anyone can become super users.
A common characteristic of a good super user is really sharp knowledge of shipping and how it pertains to the company. Discovering how your business ships ltl freight or parcel and the details of why it manages its shipping the way it does is essential. Like, why do shipments have to ship a specific way, and can that ever improve? A super user has expertise that can’t precisely be put in a manual or be quickly described in a logistics management best practice. They are skilled at taking their business know-how and locating a way to get it into the TMS. They should also be flexible in a way that when the business changes, they could customize the platform to replicate the new ltl freight shipping or parcel shipping specifications of their business to help save money shipping
The installation team that set up your TMS would have a sense of how good your power users are, and if you ask them, they’ll let you know the needed abilities for your specific business. Stay in touch with shipping software vendors if you stop seeing results from your TMS to find out if your attempts to get cheap shipping rates are improbable. If you aren’t being impractical, perhaps it’s time to switch super users, but if it’s something other TMS technology vendors can do for you, you may want to swap TMS suppliers instead.
Transportation management is a skill, and power users need talent to manage it. Your TMS is a transportation software tool, yes – but that tool has users, and together they determine the overall outcomes of your capacity to save money shipping. While the common variables like quality, fit, environment, and others still play significant roles in the achievement of your TMS software integration, the grade of your super user will still be a critical element of your logistics management.