Everyone needs to get occasional checkups to assess our overall well-being so we stay healthy and function at top speed. Logistics management and supply chain performance works the same way. They need a transportation management system (TMS) to analyze performance indicators to understand if the supply chain is in good shape.

If certain numbers don’t seem on the right track, freight shipping companies can be proactive and work to fix those problems before a massive issue pops-up on your supply chain. To know if that’s happening, though, freight shipping companies need TMS shipping software to monitor logistics management performance.

What indicators are freight shipping companies looking at to evaluate overall health of their supply chain?

Freight shipping companies need to use their TMS shipping software to monitor on-time delivery and perfect order fulfillment numbers. The current freight shipping market is changing every day. Companies can’t be reactive when it comes to fixing supply chain problems. By the time issues are significant enough to be fully understood and potential solutions evaluated, thousands of individuals could be affected or lost, and word could get out to potential customers.

To avoid this reactionary style to logistics management, freight shipping supply chains need to checkup on these key performance numbers to get ahead of logistics management problems. It’s important to keep an eye on on-time delivery with your TMS on a basic level, but there’s more. On-time delivery does no good if the wrong item shipped. It’s really beneficial to use shipping software like a TMS to monitor more complicated measurements, like number of perfectly fulfilled orders. This is particularly important for ecommerce and retail freight shipping.

What about when on-time delivery and perfect order fulfillment don’t match up?

There are several aspects of freight shipping that matter a great deal. On-time delivery is a major piece of the puzzle, but shipping the right product, and condition of the product are also significant. Freight shipping companies that have great on-time delivery performance may still have problems in their supply chain, and using a TMS to analyze when these numbers don’t match up helps make a change.

Customer satisfaction is paramount for a lot of ecommerce or retail freight shipping companies. When they frequently fail to deliver perfect orders, customers may lose their trust in the company and stop giving them business. How can freight shipping companies make sure they get the data they need their TMS to analyze to analyze these indicators?

There are a few ways to go about this. Freight shipping companies can have supplier codes of conduct, have seller ratings focused on perfect order fulfillment, allow sellers tools to track metrics and performance, and so on.

Track performance with TMS shipping software.

As long as you’re able to gather the data, there are supply chain best practices for proactively monitoring and improving key performance indicator analysis. There are logistics management tools which can help. TMS and other shipping software and analysis tools increase visibility and overall supply chain performance. TMS technology is likely the most beneficial logistics management tool, because it can analyze supply chain data beyond just order or shipment and delivery data.

TMS allows for freight shipping companies to track and analyze other aspects of customer satisfaction, like refunds, claims, customer rejections, exceptions, and more. Transportation management system shipping software helps to analyze carrier performance and shipping costs to decide which carrier companies should utilize most often. The data finds problems with supply chain performance helping companies tackle specific problems.

Use TMS data to improve customer satisfaction.

It’s important to know the numbers on indicators like perfect order fulfillment to improve relationships with consumers. It will keep your business and supply chain healthy to monitor and understand your logistics management and freight shipping operations with this degree of visibility.

Here’s what to remember:

Shipping Data is Key. Don’t let your company use a reactive approach to supply chain issues. Use your TMS shipping software to its fullest.

Have a Backup Plan. Even if your company has a perfect history of freight shipping, there will always be exceptions. Have contingency plans to improve your supply chain to help you learn from any mistakes.

Customer Service is a Top Priority. Customer service is extremely important. Having a team of great workers is essential. They can help keep or gain customers, as well as prevent the loss of customers when you notice your supply chain and perfect order fulfillment begins to stumble so you can fix it before it’s a major problem.

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